Frequently Asked Questions
Everything you need to know about our crystal-embellished fashion.
How should I care for my crystal-embellished garments?
To maintain the brilliance of your pieces, we recommend hand washing in cold water with mild detergent or professional dry cleaning. Avoid high heat and always turn the garment inside out before washing to protect the crystal settings.
What is your shipping policy for international orders?
We offer worldwide shipping. International orders typically arrive within 7-14 business days depending on the destination. Please note that customs duties and taxes are the responsibility of the customer.
Are the crystals used on the clothing genuine?
Yes, The Crystal Company uses only premium, high-grade glass crystals and ethically sourced gemstones to ensure maximum sparkle and durability for every fashion piece.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original condition with all tags and security seals intact. Custom-made or personalized items are final sale.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
Do you offer a warranty on crystal loss?
We take pride in our craftsmanship. If a crystal becomes loose within 60 days of purchase due to a manufacturing defect, we will provide a complimentary repair or replacement kit.